End User Computing Analyst II

This position provides first level front-line IT technical support and consulting to members of the University community and others as assigned on an in-person or virtual basis with a focus on personal computing devices and associated peripherals and equipment. Receives help cases from Pitt IT Help Desk or documents direct user calls in the Help Desk case management system. Researches, recognizes, isolates, and resolves routine user problems. Escalates more complex issues to appropriate subject matter experts when needed. Consults with users on appropriate end user computer equipment and peripherals, making recommendations consistent with user needs and University standards. Configures, installs, and troubleshoots hardware and associated software. Maintains accurate records in Pitt IT Help Desk ticket management system, following the status of tickets from opening to resolution.

Diagnose and resolves moderately complex computing issues and provides advanced technical support. Configures end user devices. Assists junior staff.

This position provides first level front-line IT technical support and consulting to members of the University community and others as assigned on an in-person or virtual basis with a focus on personal computing devices and associated peripherals and equipment. Receives help cases from Pitt IT Help Desk or documents direct user calls in the Help Desk case management system. Researches, recognizes, isolates, and resolves routine user problems. Escalates more complex issues to appropriate subject matter experts when needed. Consults with users on appropriate end user computer equipment and peripherals, making recommendations consistent with user needs and University standards. Configures, installs, and troubleshoots hardware and associated software. Maintains accurate records in Pitt IT Help Desk ticket management system, following the status of tickets from opening to resolution.

The position requires some lifting of computer monitors and printers on a daily basis, and substantial walking. Otherwise the position is sedentary.

The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.

The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.